Last updated: October 27, 2026
This Refund Policy applies to orders placed with Keyframe Tech Systems d/b/a Velavida Nest.
You may request a full refund of the product price, shipping and tax within 30 days of delivery. This applies to opened or unopened items, for any reason. There is no restocking fee and no other fee ($0 fees).
You do not need to send the product back and you do not need a Return Merchandise Authorization (RMA) number. Please do not mail anything to our returns address unless customer service specifically asks you to.
Please include your name, order reference and the email address used at checkout so we can find your order quickly.
Refunds are issued to the original card within 5 business days. Your bank or card issuer may need additional time before the credit appears on your statement.
If your order has not shipped yet you can cancel it for $0. See Cancellation. After shipment, this Refund Policy applies.
If you believe you were charged more than once or see an incorrect charge, contact us and we will fix it. Charges appear as VELAVIDA*T8773404902. See also Before You Dispute.
Business address: 964 E. Badillo Street #2065, Covina, CA 91724
Returns address (mail only): PO BOX 132, Garden Grove, CA 92842
Phone: 877-340-4902 · Email: support@velavidanest.com